Refund
Policy.

1. General Position — Challenge Fees

Challenge fees are generally non-refundable once a challenge has commenced. The fee covers access to a simulated evaluation account and the associated platform infrastructure — not a financial instrument or investment. Because the service is delivered immediately upon purchase (account activation, simulated capital allocation, platform access), the standard position is that the fee is earned at the point of delivery.

"Commenced" means: the first trade has been placed on the funded evaluation account associated with your challenge.

2. Pre-Trade Cooling-Off Period

If you purchase a challenge and have not yet placed any trade on the evaluation account, you may request a full refund within 14 days of purchase by emailing support@tbmfunded.com with your order reference and the subject line "Refund Request".

Conditions for eligibility under the cooling-off period:

• The request is received within 14 days of the original purchase date.
• No trade has been placed on the associated evaluation account.
• The account has not been flagged for suspected fraudulent activity.
• The purchase was not made with a discount code or as part of a promotional offer (see Section 3).

Approved refunds will be returned in USDT to the wallet address used for payment, less any applicable blockchain network fees. Processing time: up to 7 business days.

3. Non-Refundable Conditions

No refund will be issued in any of the following circumstances:

• A trade has been placed on the evaluation account (challenge has commenced).
• The challenge has been failed — drawdown limits breached or prohibited trading detected.
• The account has been terminated for violation of our Terms of Service.
• The 14-day pre-trade cooling-off window has expired.
• The purchase was made using a discount or promotional pricing from a spin-wheel offer or influencer code.
• The account is suspected of or confirmed to have engaged in prohibited trading practices, account sharing, or fraud.
• You change your mind about the product or account size after placing a trade.
• You fail to read or understand the challenge rules before purchasing.

4. Funded Account Terminations

If a funded account is terminated by TBM Funded for rule breaches or prohibited trading, no challenge fee refund is owed. This applies regardless of whether the trader was profitable at the time of termination.

Pending payout requests at the time of termination will be reviewed individually. Payouts will not be processed for periods in which prohibited trading was detected, irrespective of nominal P&L.

5. Payout Disputes

If you believe a payout has been incorrectly calculated, delayed beyond the stated processing window, or denied in error, contact support@tbmfunded.com with your account details and a description of the dispute. We will investigate and respond within 5 business days.

Payout disputes do not constitute grounds for a challenge fee refund.

6. Technical Issues

If a technical error on our platform directly caused you to breach a challenge rule (e.g., a system outage prevented you from closing a position), contact us immediately with evidence. TBM Funded will review such claims on a case-by-case basis. We make no commitment to reverse drawdown breaches caused by market conditions or trader error.

7. Contact

All refund requests must be submitted by email to: support@tbmfunded.com with the subject line "Refund Request" and your order reference number.

TBM Funded, a trading name of TBM Capital L.L.C-FZ · Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. · Formation/Registration No. 2650044 · Licence No. 2650044.01